Privacy Policy

How we collect, use, and protect your information

Privacy Policy for Tennisfan

Last Updated: August 25, 2025

At Tennisfan ("we," "us," or "our"), we are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

We collect several types of information from and about users of our services, including:

1.1 Personal Information

Personal information is information that identifies you as an individual. We may collect the following personal information:

  • Contact information (such as name, email address, mailing address, and phone number)
  • Demographic information (such as age, date of birth, and gender)
  • Health and medical information relevant to your participation in tennis activities
  • Emergency contact details
  • Payment information (such as credit card details and billing address)
  • Images and videos of you during lessons, events, or tournaments

1.2 Non-Personal Information

We may also collect non-personal information about you, including:

  • Browser type and version
  • Operating system
  • IP address
  • Device information
  • Pages visited on our website
  • Time and date of visits
  • Referring website addresses

2. How We Collect Information

2.1 Direct Collection

We collect information directly from you when you:

  • Register for our services or programs
  • Complete forms on our website
  • Communicate with us via email, phone, or in person
  • Participate in our programs, events, or tournaments
  • Make payments for our services
  • Provide feedback or respond to surveys

2.2 Automated Collection

When you visit our website, we may automatically collect certain information through the use of cookies, web beacons, and similar technologies. This information helps us improve our website and deliver a better and more personalized service. Please see our Cookie Policy for more information on how we use cookies.

2.3 Third-Party Sources

We may receive information about you from other sources, including:

  • Tennis organizations or associations
  • Other tennis coaches or clubs (with your consent)
  • Service providers who assist us in providing our services

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our services
  • Process payments and manage your account
  • Communicate with you about our services, events, and promotions
  • Respond to your inquiries, comments, or concerns
  • Personalize your experience on our website
  • Monitor and analyze usage patterns and trends
  • Protect the security and integrity of our services
  • Comply with legal obligations
  • Create tailored training programs based on your skill level and goals
  • Assess your progress and development in tennis

4. Legal Basis for Processing (for EEA Residents)

If you are a resident of the European Economic Area (EEA), we process your personal information under the following legal bases:

  • Consent: You have given us your explicit consent to process your personal information for specific purposes.
  • Contractual Necessity: We need to process your personal information to perform our contractual obligations to you.
  • Legitimate Interests: We have a legitimate interest in processing your personal information that is not overridden by your rights and freedoms.
  • Legal Obligation: We need to process your personal information to comply with a legal obligation.

5. Disclosure of Your Information

We may disclose your personal information to the following categories of recipients:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.

5.2 Tennis Organizations

With your consent, we may share your information with tennis organizations or associations for registration, tournament participation, or ranking purposes.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

5.4 Business Transfers

If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

5.5 With Your Consent

We may disclose your personal information for any other purpose with your consent.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the personal information, and applicable legal requirements.

7. Data Security

We have implemented appropriate technical and organizational measures to secure your personal information from accidental loss and unauthorized access, use, alteration, and disclosure.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

  • The right to access your personal information
  • The right to rectify inaccurate or incomplete information
  • The right to erase your personal information
  • The right to restrict processing of your personal information
  • The right to data portability
  • The right to object to processing of your personal information
  • The right to withdraw consent at any time

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

9. Children's Privacy

Our services are intended for individuals of all ages, including children under the age of 13. We recognize the importance of protecting children's privacy and comply with applicable laws regarding the collection of information from children.

We collect personal information from children under 13 only with verifiable parental consent. If we learn that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information as soon as possible.

Parents or guardians can review, edit, request the deletion of, or refuse to permit further collection or use of their child's personal information by contacting us using the information provided in the "Contact Us" section below.

10. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

If we transfer your personal information to countries outside the EEA or Canada, we will ensure that appropriate safeguards are in place to protect your personal information, such as standard contractual clauses approved by the European Commission or Privacy Shield certification.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Tennisfan
1240 Pipeline Rd
Coquitlam, BC V3B 4S1
Canada
Phone: +1 604-464-6718
Email: privacy@tennisfan.org

Last Updated: August 25, 2025